Return Policy

Return Policy

Welcome to Glamorous Gateways!

We hope that you enjoy the purchases you make at Glamorous Gateways. We value customer satisfaction and aim to provide a hassle free Return and Refund Policy. If you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Return Policy. 

30-Days Money Back Guarantee

We offer a 30-days money back guarantee, allowing customers to try our products with complete peace of mind. If for any reason, you are not satisfied with your purchase and or with our products, please contact us within 30-days from the date your item was delivered for a return and you will get your money back. 

How to Return an Item

As an alternative to the returns options provided by your statutory rights, customers may return items purchased from Glamorous Gateways under this Return Policy in accordance with the following terms: 

1: Returns made under this Return Policy must be made within 30-days of delivery of an item. 

2: Items to be returned must be in their original condition, unused and with all tags and packaging intact. For clothing, unwashed and unworn. 

3: Customers should initiate the return process by using our online return portal accessible here at: https://shopify.com/80774988124/auth/lookup?destination_uuid=91cb5ea2-dec6-404e-9946-263c0a102e32&redirect_uri=https%3A%2F%2Fshopify.com%2F80774988124%2Faccount%2Fcallback&rid=2c779959-3f3f-4823-a4c2-055aa888579d&ui_locales=en&verify=1713364304-BkdzDqxYw4SsXJt1wD374XbRyVswWK7ITTYbbn6BwnE%3D

4: Customers can also initiate the return process by signing into their account or by using the Return Portal given at home page and in the footer. A username and password is not required. Customers only need to enter their email ID the one used to make the purchase. Customers would receive a pass-code into their email through which customers can log into their account.  

Alternatively customers can contact us via email at  customercare@glamorousgateways.com for any return issues. 

Entitlement to Refund

When a return is made following the conditions and processes set out in this Return Policy, a customer is entitled to a full refund of the price paid for the item. 

Processing Returns

1. When a return request has been initiated, the customer will receive an email that their return request has been received. If the return request has been approved following the terms and conditions of return policy that has been met by the customer, an email will be sent to customer along return label and return instructions. 

2. Once your return is received, we will notify you via email within 2 working days that your return item has been received and a refund has been approved .

3: Your refund will be processed to your original payment method usually within 2 working days of a return being accepted or if an exchange is available and agreed to instead, your new item will be delivered to you within our usual delivery time frame.

4: If the item is returned or your process does not comply with terms set out in this Return Policy:

a: We will let you know why your return has not been accepted.

b: We may offer a reduced refund (e.g. if an item is returned damaged). 

c: You will have the option to take the item back (note that you may be required to pay for shipping if necessary). 

Exchanges

If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you should return the purchased item as usual (i.e. as set out above) and, during the return process, indicate your wish to exchange your item for a new item and specify exactly which item you wish to exchange for. Then:

1: If the requested exchange is possible, we will send the new item to you once the item being returned has been received. 

2: If the requested exchange is not possible (e.g. because the requested item is not in stock or has a different price), we will inform you of this and provide a refund instead. You may then choose to purchase an alternative item from us by starting a new purchase. 

Customers' Statutory Rights

The return process provided under this Return Policy is provided in addition to customers` statutory rights and this Return Policy does not diminish these statutory rights in any way. It simply provides our customers with an additional return option. 

A customer has a statutory right to a refund under certain circumstances. For example, you may have a right to a refund if a product is not of a satisfactory quality or not fit for purpose or if you are a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights).

Contact Us

Customers can contact us via various communication means for any return issue and we are happy to help!